We want your shopping experience at Rope Ratchet to be the absolute best.
Please look oer your order as soon as you get it in your hands. If you think that you've received a defective, incorrect or are missing item/s, please contact customer service (email@example.com) within 4 business days of receipt of your order. We will be glad to get this sorted for you.
We know, returns can be a hassle. Please fill out the form below and send it with your return.
Please see our simple steps and procedures for returns below:
*Please allow 2-5 business days to process your return once it is received at our warehouse.
Changing or Cancelling Your Order
Sometimes you need to change or cancel your order. We understand and are here to help, but you must contact us immediately! Please give us a call 336-992-0082 or reach out to us via email (firstname.lastname@example.org). We will try our best to cancel your order. If it has been processed through shipping, the order cannot be canceled. We are open Monday through Friday from 9-5 EST.